Case Study # 2 – Improving Performance by Reducing the HR Workload

Problem:

A large client was experiencing significant benefits enrollment administration challenges

Solution:

Frenkel Benefits implemented an online enrollment program to assist with automating their open enrollment as well as their on going enrollment and disenrollment. We worked with the client for over one year to set up and test the application. We also provided web-based multi-media tutorials, print materials and on site help at employee meetings to educate employees on how to use the application.

Results:

  • Eliminated all paper involved with the enrollment process
  • Eliminated redundant steps of inputting data multiple times into multiple insurer portals
  • Achieved enhanced data integrity since all data between the insurer and the group matches
  • Increased the morale of employees who appreciated the ease of electronic enrollment

Note: An important additional outcome of the online enrollment project was to Increase the supplemental life insurance enrollment from 35 to 450 employees due to ease of enrollment – substantially increasing the value of this voluntary benefit as part of the overall benefits package.

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