Why HR Should Care About User Experience

Portrait of a young adult male sat using his laptop in a modern office. Bangkok, Thailand. April 2017

You know that feeling – when you’re pulling your hair out over what should be a simple task on your computer or mobile device? It’s rare to go through the day without some kind of technological interaction, and when the tech doesn’t work or it’s not easy to navigate, we eventually wash our hands of… [Read More]

Severance: Too Much of a Good Thing

Severance- No Good Deed Goes Unpunished

UPDATE: Administrative practices of HHS appear to have recently changed and now may allow for a special enrollment on the exchanges if the employer COBRA subsidy ceases, forcing the participant to pay the full COBRA cost. However, New York State’s Marketplace informed Frenkel that they will only consider that to be the case if the… [Read More]

Don’t Close the Book on Open Enrollment Yet


As open enrollment comes to a close, it’s tempting to want to put it behind us as quickly as possible. After all, who doesn’t have other projects to move on to. But while enrollment is still fresh in your mind, take a few minutes to evaluate how it went, in these specific areas: Communication –… [Read More]

Technology Can’t Replace Valuable Advice

Medical touch screen

Benefits administration, human resources and payroll are areas that often require specialized skills. That’s why many companies employ experts in each area and work to integrate their knowledge into company policy and decision making. But for HR executives at smaller companies, they are often tasked with handling all of these areas regardless of their experience… [Read More]

More Bad News for the Individual Exchanges

healthcare exchange

In what came as no surprise to the insurance world, Aetna announced it is losing money in its individual exchange business. This comes on the heels of both UnitedHealthcare and Anthem Blue Cross announcing they had lost money in this segment. As we have chronicled in the past, the exchanges are enrolling fewer people than… [Read More]

Health Republic’s Buyer Beware Warning for OE Season


Sunday marked the beginning of the annual open enrollment (OE) period for anyone seeking coverage under an individual health insurance policy. We’re now on year three of the ACA’s insurance marketplace open enrollment which means we’ve had some time to see how things have played out. Well – buyer beware. What more than 200,000 individuals… [Read More]

Emergency Room Spike

emergency room, healthcare

A troubling survey by the American College of Emergency Physicians has raised some eyebrows in the healthcare community. Three quarters of emergency room doctors report seeing an increase in ER visits over the last year, with 28% observing “large increases.” You’ll likely remember that one of the key arguments in passing the Affordable Care Act… [Read More]

ACA Deadlines – Really?


February 15th was the deadline to sign up for individual coverage on the public exchanges. The only other enrollment opportunity this year would be in the event of a qualifying life event. Really? My immediate reaction to Sunday’s deadline was that the weather in the Northeast is pretty bad. Perhaps there will be a snow… [Read More]

Watch Out – Medicaid Expansion is Hitting Home


Medicaid expansion is just starting to hit home. CMS reported that in August Medicaid enrollment hit 67.9 million lives, an increase of 15% over the prior year. States which opted to implement the ACA’s Medicaid expansion with functioning exchanges showed the most significant increases: Kentucky 72.4%; Nevada 63.4%; Vermont 62.8% and Oregon 59.7%. These increases should… [Read More]

Navigating OE Confusion through Advice to My Past Self


As the annual open enrollment period approaches for individual medical policies and many employer sponsored policies, many of us face the daunting challenge of choosing the policy that makes the most sense for ourselves and family for the upcoming year. I find myself thinking back to a part-time job I had as a teenager where… [Read More]