Why HR Should Care About User Experience

Portrait of a young adult male sat using his laptop in a modern office. Bangkok, Thailand. April 2017

You know that feeling – when you’re pulling your hair out over what should be a simple task on your computer or mobile device? It’s rare to go through the day without some kind of technological interaction, and when the tech doesn’t work or it’s not easy to navigate, we eventually wash our hands of… [Read More]

UnitedHealthcare on the Forefront of Changing the Paradigm

Change concepts with yellow paper airplane

“Do you have the guts to break through where others don’t or won’t?” These are the words of UnitedHealthcare’s CEO on their mission to improve healthcare delivery in the United States. As this blog continuously chronicles, the system is fraught with deficiencies and opportunities for substantive improvement. Medical care has become too expensive. Delivery is… [Read More]

More Pharmacy Fixes

hundreds of colorful pills on black background for medicine themes

The collateral effect of writing these blogs is that insurance companies (I am happy to say many of them follow me) and third parties are quick to provide additional information or clarification to the issue at hand. There was quite a bit of follow up about my pharmacy blog last week. UnitedHealthcare let me know… [Read More]

New Valuable Pharmacy App Solves a Big Problem

Pills on US dollars.

Why does pharmacy have to be so difficult? There seems to be a huge disconnect and a lot of finger pointing when it comes to prescribing drugs. A patient goes to the doctor and at the end of the visit gets prescribed medication to address the issue. Patients accustomed to the drill start to sweat… [Read More]

Another Band-Aid: Pharmacists Shopping for Patients

Cropped shot of shelves in a pharmacy

As anyone who has ever filled a prescription knows, the arcane and mind-numbingly complex pricing framework for drugs makes it both impossible to know what the drug will cost in advance of filling the prescription and similarly challenging to shop for a lower-cost alternative. With hundreds, if not thousands, of pharmacy benefit manager (PBM) and… [Read More]

A Few Suggestions to Simplify Healthcare

Path or way from A to B - solution strategy concept

I keep waiting for Bezos-Buffet-Dimon to call me (I know they will one day) but in the meantime, cyberspace is a good place to share my thoughts on healthcare redesign. The front door to healthcare delivery should be an easy-to-use smartphone application which is pre-populated with a healthcare calendar, set up with you and your doctor, to remind you… [Read More]

CVS-Aetna – a Few Weeks Later

Doctor sitting at table and working with tablet. Medical icons in hexagonals in front. Only hands seen. Concept of medical help.

So the CVS-Aetna deal has been seasoning a bit and I really haven’t heard of any major roadblocks to approval. And early integration planning is starting. Not that integration teams are that much of an indication as they didn’t portend a good result for the Aetna-Humana or Anthem-CIGNA mergers. It would seem that horizontal integration is… [Read More]

The “Sitting Disease” is Killing Your Employees

The Sitting Disease is Killing Your Employees

As I deposit a check through an app on my phone (for my bank that’s less than 6 blocks from my apartment) I realize just how easy humans have it nowadays. In an age of convenience we’re more sedentary than ever. The average office worker sits for around 10 hours each day – moving from… [Read More]

Millennials are the Key to Healthcare

iphone  millennial communications

When I became an “adult”, one of the first things I thought about was healthcare. That was the way you did things. But today’s new “adults” aren’t wired that way. Healthcare just isn’t top of mind to millennials. They don’t understand it and they don’t think they need it. They don’t want to go to… [Read More]

Technology: The New Healthcare Frontier

Technology-The New Healthcare Frontier

A recent Harris Poll reports that nearly a third of Americans are uncomfortable with managing their healthcare. Healthcare costs for a family of four now exceed $25,000 per year, but Americans are less confident purchasing healthcare than buying a home or a car. And it is not easy to make good healthcare decisions. As a… [Read More]