Many thanks to our clients and the teams who serve them. We received exceptionally high marks from employers that shared their feedback on our service. Our work philosophy and culture are engrained in every aspect of our service and it shows. Frenkel Benefits collaborates and strategizes alongside our clients, answering only to them, and direct access to our senior team and support departments is always available. Thank you to our clients – we are proud of the work we do together, as your partner and advocate. We are equally honored and pleased to announce our Net Promoter Score of 77!
Frenkel Benefits continuously measures the performance of our service through client satisfaction surveys and most recently, used the Net Promoter Score (NPS), developed by Bain Consulting, to measure and monitor client satisfaction. Bain’s analysis has found that a company’s NPS is highly predictive of its growth. In our survey clients were asked, “on a scale of zero to ten, how likely are you to refer Frenkel Benefits to a friend or colleague?”
Frenkel Benefits’ exceptional service stems from our “client-centric” values and beliefs, which align perfectly with EPIC’s “people first” culture, and is integral to the success of Frenkel’s acquisition by EPIC, which occurred late in 2017. With a “people first” mindset that spans clients and team members, we are positioned to not only deliver an excellent level of service, but develop and sustain valued and long-standing partnerships. EPIC is recognized as one of the top 20 global commercial insurance brokers and Frenkel Benefits is recognized as one of the top 20 largest benefits consulting firms in the New York area by Crain’s New York Business.